Frequently Asked Questions
What can you make me? Does it have to be one of your previous designs?
We can make anything you want! If you have an idea in your head, or a dress at home you want to re-create, or want one of our designs with some changes, we can do it all.
How long does it take for custom?
The ideal timing for custom design is two and a half months. If you cannot make it in for 2-3 fittings within 2 months, a little more time might be required. Custom cuts can take as little as a couple days.
How much does custom design cost?
Do you have fabric to choose from? Do I have to supply fabric?
We have a variety of fabric on-hand in the studio, we also have many suppliers to source fabric from to find exactly what you want. You may also bring in fabric of your own, for instance if you bought some travelling and want something made with it.
How long does shipping take?
Processing the order should take 1-2 business days. We do not send out online orders on weekends or holidays. Shipping takes 5-7 business days. Orders shipped to the lower mainland can only take a couple days. Orders to other provinces and the US may take up to a week. Your order will be confirmed with a tracking number to monitor shipping.
Can I return something I ordered online?
Yes. We will accept merchandise up to 14 days from purchase date, presented with tags in place and original receipt. Merchandise must be unwashed, unworn and suitable for resale. We do not offer refunds on shipping costs. See Return Policy.
Which courier does Blushing use?
We ship with Canada Post, but we can use another service if you would like. Please send us a message or include a "Note to Seller" with your order, this may be subject to additional cost because the shipping prices reflect Canada Post rates.
Can I track my order?
Yes, we will send a tracking number when we send out your order. Check your email for a confirmation and tracking info.
Can I pickup my order in store?
Yes, use code 'pickup' at checkout to void shipping costs and pickup order in store. Please include when you plan to pick up in "note to seller" at checkout. We will send confirmation that your order is ready for pickup.
Can I get something I bought somewhere else altered here?
No, we only alter Shelley Klassen/Blushing Designs label clothing or clothing bought at Blushing Boutique.
How long do alterations usually take to complete?
Alterations take about 1-2 weeks to complete, usually taking about 1 week. Events or busy times can prolong the process. We can also complete alterations on the spot or within a couple days if necessary when we have the resources available. Some alterations cannot be completed on the spot during weekends.
Can I get something I bought from Blushing a long time ago altered?
Yes, we will alter any Shelley Klassen label item at any time whether you bought it yesterday or 2 years ago.
How much do alterations cost?
Most alterations are in the $10-$40 range, the most common alterations cost $20. More difficult jobs can cost up to $100. Zippers broken within 2 years of purchase can be replaced for free, 2 or more years will cost around $30. Any damages caused before purchase (i.e. zipper breaking from try-ons) will be fixed for free. See Get the Perfect Fit for more information.
Where is the clothing made?
All Shelley Klassen clothing is designed in-house at Blushing Boutique and made in Vancouver. Jewelry & accessories are made by other local designers in Vancouver. A small selection of items are sourced from elsewhere in Canada or internationally.